Privacy Policy

Date of last revision: October 23, 2025

Thank you for choosing to be part of our community at Floradix (“Company”, “we”, “us” or “our”). If you have any questions or concerns about our policy, or our practices with regards to personal information about you, please contact us at hello@floradixusa.com.

This privacy policy applies to all information collected through our website (such as http://www.floradixusa.com,)and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

When you visit our website http://www.floradixusa.com and/or use our Services, you trust us with your personal information. In this privacy policy, we seek to explain to you what information we collect, how we use it and what rights you have in relation to our Services.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

 

Table of Contents

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR INFORMATION?

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

7. DO WE COLLECT INFORMATION FROM MINORS?

8. WHAT ARE YOUR PRIVACY RIGHTS?

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

10. DO WE MAKE UPDATES TO THIS POLICY?

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

Personal information you disclose to us

In Short: We collect personal information that you provide to us and other information.

We collect personal information that you provide to us, including when registering at the Services, expressing an interest in obtaining information about us or our Services, when participating in activities on the Services (such as posting messages in our online forums, participating in our rewards program or entering competitions, contests or giveaways) or otherwise contacting us.

The information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The information we collect can include the following:

Publicly Available Information. We collect first name, maiden name, last name, and nickname; current and former address; phone numbers; email addresses; business email; business phone number and other similar data to the extent they are publicly available.

Information Provided by You. We collect information provided by you, including information above; data collected from surveys; CV and other job application data such as background checks; passwords; purchase information such as purchase history and invoices and other similar data.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. All payment data is stored by our payments provider.


Information automatically collected


In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services.


We may obtain information about you from other sources, such as public databases, joint marketing partners your referrals and other third parties. Examples of the information we receive from other sources include social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links)

 

In Short: We process your information for a variety of purposes, including those based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process personal information about you for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To promote and market our Services, including to send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time (see the “What Are Your Privacy Rights” section of this privacy policy below).
• To send administrative information to you. We may use your personal information to send you information about our products, Services and new features, and/or information about changes to our terms, conditions and policies.
• To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns and exchanges made through the Services.
• To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at hello@floradixusa.com. Be sure to include your name, testimonial location and contact information.
• To target advertising to you. We may use your information for targeted advertising purposes, including to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
• To request feedback. We may use your information to request feedback and to contact you about your use of our Services.
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
• To comply with the law, respond to legal requests and prevent harm. We may process your information to comply with the law. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To deliver requested services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• For other business purposes. We may use your information for other business purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Services, products, marketing and your experience.
• With your consent. We may process your information with your consent, or as otherwise disclosed at the time information is collected. 
  
  

We may use and store this information in aggregated and de-identified form so that it is not associated with individual end users and does not include personal information, without limitation.

In Short: We only share information for the purposes below, including with your consent, to comply with laws, to provide you with Services, to protect your rights or to fulfill business obligations.


We may share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, consultants, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. See below in “Do We Use Cookies and Other Tracking Technologies?” of this privacy policy for more information. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, or as part of any actual or potential merger, sale of company assets, financing, acquisition or other transfer of all or a portion of our business to another company, including as part of a bankruptcy proceeding.
• Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. See below in “Do We Use Cookies and Other Tracking Technologies?” of this policy for more information.
• Legal and Business Advisors. We may share or transfer your information to our legal and business advisors, such as outside law firms and accountants, who provide services to us.
  
• Compliance, Safety, and Security. We may share or transfer your information pursuant to a subpoena, court order, governmental inquiry or other legal process or as otherwise required by law, to protect our rights or the rights of third parties or to protect the safety or security of any person or entity.
• Consent. We may share or transfer your information with your consent or as otherwise disclosed at the time of data collection or sharing.
  
  

We may share this information in aggregated and de-identified form, so that it is not associated with individual end users and does not include personal information, without limitation.

In Short: We may use cookies and other tracking technologies to collect and store your information for digital advertising and analytics.

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Services and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. You can also exercise choices regarding interest-based advertising on your mobile device by downloading the appropriate version of the DAA’s AppChoices tool at https://youradchoices.com/appchoices.

If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.

We may also work with third parties that collect data about your use of the Services and other sites or apps over time for non-advertising purposes. Floradix uses Google Analytics and third-party services to improve the performance of the websites and the Services and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Services, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Services may not function as intended.


Third-party links and tools

In Short: We do not control the privacy practices of third-party websites or apps that we may provide links to. Please review the privacy policies of other websites or apps.

Some of the Services may also provide links to third-party websites or apps. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

The Services also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on our site or the Services, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.


We will only retain your personal information in identifiable form for as long as it is necessary for the purposes set out in this privacy policy, including to fulfill the purposes for which the personal information was provided to us, to resolve disputes, to enforce agreements or to satisfy any similar essential purposes, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we process personal information and whether we can achieve those purposes through other means and the applicable legal requirements. At the end of the applicable retention period, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.


We have implemented technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age. 


We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at hello@floradixusa.com.

In Short: You may exercise choices regarding your account, email marketing and text messages.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log into your account settings and update your user account.
• Contact us using the contact information provided below.
  
  

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration of our Services and the use of your account. To otherwise opt-out, you may:

• Note your preferences when you register an account with the site.
• Access your account settings and update preferences.
• Contact us using the contact information provided.
  
  
  

Text Messages: You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms of Service: Floradix.

In Short: Yes, if you are a resident of California, you may have rights regarding personal information about you.

California grants individuals certain rights under its California Consumer Privacy Act (“CCPA”) with respect to personal information we collect. If you are subject to the CCPA, this section of this privacy policy contains disclosures required by law and explains rights that may be available to you.

Personal Information We Collect and Disclose. In the preceding 12 months, Gaia Herbs collected and disclosed the following categories of personal information:

• Personal and online identifiers (such as first and last name, maiden name, current and former address, phone numbers, e-mail address or unique online identifiers);
• Record-keeping information (such as bank account number, credit card number, debit card number or any other financial information);
• Commercial or transactions information (such as records of products or services purchased, obtained or considered);
• Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, e-mail, application or advertisement);
• Professional or employment-related information (such as CV and other job application data including background checks);
• Inferences drawn from the above information about your predicted characteristics and preferences and
• Other information about you that is linked to the personal information above (such as data collected from surveys).
  
  

We do not collect sensitive personal information.

Some of the categories of personal information listed above are considered sensitive personal information under the CCPA. We do not use or disclose sensitive personal information, as defined by the CCPA, for purposes other than those specified in the CCPA.

We share personal information for targeted advertising purposes but do not otherwise engage in “sales” of personal information as defined by state laws. Additionally, we do not knowingly sell or share personal information of individuals under 16.

Specifically, in the past 12 months, we have disclosed the following categories of personal information to third-party business partners—such as advertising networks—for advertising and marketing purposes, including targeted advertising:

• Identifiers;
• Internet or other similar network activity;
• Geolocation data (excluding any information that may be considered sensitive under applicable state laws) and
• Inferences drawn from other personal information (excluding any information that may be considered sensitive under applicable state laws).
  
  
  

Categories of Sources. We collect personal information from the following categories of sources:

• You;
• Our service providers; and
• Advertising companies and networks.
  
  
  

Our Purposes for Processing Personal Information. We use and disclose the personal information we collect for our commercial and business purposes, as further described above in the “What Information Do We Collect?” and “How Do We Use Your Information?” sections of this privacy policy.

We may use and share de-identified information to the extent permitted by applicable law. When we use de-identified information, we maintain and use the information in de-identified form and do not attempt to re-identify it, except to check whether our de-identification processes satisfy the requirements of applicable law.

Recipients of Personal Information. We disclose the categories of personal information designated above to the categories of third parties listed above in the “Will Your Information Be Shared With Anyone?” section of this privacy policy, for commercial and business purposes.

Your Privacy Rights. Residents of California have rights with respect to the personal information collected by Gaia Herbs, which you may be able exercise, subject to certain exceptions and limitations:

• The right to confirm whether we are processing personal information about you.
• The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected personal information about you; our purposes for collecting or selling personal information about you; the categories of personal information about you that we have sold or disclosed for a business purpose and the categories of third parties with which we have shared personal information.
• The right to correct inaccuracies in the personal information we have collected about you.
• The right to request that we delete the personal information we have collected about you.
  
• The right to opt out of our sale(s) or sharing of your personal information. Please note that if you opt out of certain practices, we may be unable to provide you with some services.
• The right to limit our use of your sensitive personal information to use(s) necessary to perform the services or provide the goods reasonably expected by the average consumer who requests such good and services.
• The right not to receive discriminatory treatment for the exercise of the above privacy rights conferred by the CCPA.
  
  
  

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, by e-mailing us at hello@floradixusa.com. You can submit any of the above requests by contacting us as described in the “How Can You Contact Us About This Policy” section below.

Verification Process and Required Information. Note that we may need to request additional information from you to verify your identity or understand the scope of your request (other than certain opt-out requests). You will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, basic contact information like your name and phone number.

Authorized Agent. You may designate an authorized agent to make a CCPA request on your behalf by designating such an agent in writing or through a power of attorney. For requests other than certain opt-outs, we will require the agent to provide us with proof that you have authorized the agent to make requests on your behalf prior to accepting requests from the agent.

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws and facts.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Date of last revision” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), by email at hello@floradixusa.com, or by post to:

Floradix, Inc.
c/o Data Protection Officer
184 Butler Farm Road
Mills River, NC 28759
United States